Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2020-10-19T09:44:31-06:00
“I received my studio slips and everything fit perfectly! These are the best covers I have ever used for my gear. Now I won't have to worry about my Morgan RCA35 Head and Cab getting banged around in transport. Thanks again!! ”
“I received the clamshell cover today - it fits perfectly. Have a great weekend and thanks for a great product and great service. ”
“The pedal board covers were perfect, just what I was after. Many thanks ”
“It fits! Thanks again ”
“Just wanted to tell you the amp cover came today and it is perfect!! I love it lots 'n lots. ”