Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2019-06-25T19:40:07-06:00
“The cover for the Rotten Johnny fits very well! Thank you. ”
“I got my cover today and I just wanted to drop you a quick thank you for the great work. The fit is perfect and quality of the product is very impressive. Thanks again I'm very pleased with the cover! ”
“I just opened up my six new speaker covers and I must be honest; I am not 100% satisfied with my order. I am 500% satisfied. Your workmanship is unbelievable and FAR exceeded my expectations. Wow is all I can say. The fit is absolutely perfect and the materials are superb; these covers will last for many years. Thanks so much for your very apparent commitment to excellence. Ordering on-line from a company you have never dealt with can sometimes feel like a gamble. What an unexpected surprise to have your expectations blown out of the water! I will most definitely tell my friends about you and your company. Not 100% Satisfied, ”
“Thanks. My cover for the Ibanez Promethian P110C fits perfectly, as always. ”
“Alrighty then !!! I got my next set of covers, and like before.....PERFECT !!! Thanks again Susan..I'll be in touch. I've got all kinds of things that need covers !! ”