Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2020-10-19T09:44:31-06:00
“The covers arrived on time and in great shape. When I arrived in San Diego they fit the gear perfectly. The quality is outstanding and I will be ordering some more in the future for other amps I own. Good investment as far as I am concerned. Thank you so much for working me on the getting the order in time. I will recommend you and your business to anyone who needs covers for their gear. You and your company are the real deal when it comes to service and product! ”
“received the cover for the CLR, amazing fit and quality. very happy with my purchase ”
“The slip arrived today and fits perfectly, you hit the nail right on the head. Thank you for your professionalism and look forward to buying one for my 4x12 flextone cab!! ”
“My dust cover has now arrived. It fits my amp perfectly! Thank you so much. ”
“My cover arrived today, and I just wanted to thank you for the excellent work! It looks great and fits like a glove. Have a great weekend! ”