Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2020-10-19T09:44:31-06:00
“The cover came yesterday and it looks really great! The Bogner cabinet is now ready to hit the road and change the world of music forever!!. . . or something like that. I will definitely keep you in mind for future work. Thank you so much, ”
“I received my cover a few weeks ago and just wanted to let you know it was perfect. I will definitely recommend your products to all my friends. ”
“I received the covers today for my Masters TVA30 head and 1x12 bottom, and they fit perfectly. Having the pockets added to the covers is going to make cable and footswitch transport so much easier. Thanks for a great product, I will be sure to tell everyone about these great covers. ”
“The cover for my genz Benz shuttle 6.0-12T came in today. Fits great. Thanks. ”
“Good Morning! Rec'd cover last night - Great design and too nice to use - ha! Pocket is wonderfully larger than anticipated. ”