GuaranteeBags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.

Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.

If, the cover or bag does not match the verified or corrected dimensions, Studio Slips takes full responsibility and will remake, or refund the item including shipping.

Returns

Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.

What People Are Saying
I just wanted to let you know that I received the briefcase gig bag for my Phil Jones session 77 and it fits and works perfectly. Your attention to detail and service is second to none and the quality of your products is outstanding. Thank you so much for all the work in putting it together.
Brian T., Canada
Karen -- cover received and it fits great !! Thanks so much for such outstanding customer service.
Bob B., Rockville, MD
Both covers fit great?thanks for the quick delivery!
Robert G., Mont Vernon NH
I picked the clamshell cover up today, and I just wanted to thank you for a perfectly fitting and nicely made product. I have to say it was way more expensive than if I had bought a cover here in the UK, but it's a better product, and postal charges, duty and customs charges are definitely beyond your control!
Michael S., United Kingdom
I have just picked up your package at an Amsterdam post office, unpacked it and stuck the Royal Bluesman in the bag. It fits perfectly and snugly too. So snugly in fact that the Royal Bluesman started humming a tune in a low voice! I must be imagining things. Anyway, thank you and who knows, I might require your expert skills again someday. Bye,
Robert N. Amsterdam, Netherlands