Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2019-06-25T19:40:07-07:00
“I received the covers yesterday. Both fit snug. Very nice! The quality seems to be fantastic - better than anything else I've seen and much more friendly than a tuki cover I have for another one of my amps. ”
“just wanted to drop you an email to let you know how impressed I am with the amp covers...they fit perfectly and look amazing thanks so much! ”
“Susan, got the bags back this past weekend. Really great work - perfect fit and all straps work great. ”
“Your attention to quality us amazing! It's why getting a Studio Slips box in the mail is like Christmas morning! It's the anticipation of knowing that something great is inside! ”
“Hi Susan, well, who needs express mail anyway! Cover arrived today, probably the fastest delivery yet I have had from the 'States. The cover fits the little Nomad fits like a glove and is excellent quality. Many thanks to you and your colleagues for a superb service. Next time I need an amp or cabinet cover I will come straight to you (if you do not mind!). ”