Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2020-10-19T09:44:31-06:00
“A perfect fit once again! Thank You! ”
“Just got the cover for the Cali Blonde. It's awesome!!! Thanks so much! ”
“picked up the package this morning and boy what an exquisite piece of work you and your team have done.Everything fits perfectly and securely... I think I saw the white keys on my Wurly break into a bit of a smile ..LOL Thanks so much for great job.. well done as always.. cheers and have a great summer ”
“I wanted to thank you for the great covers for my Ampeg amp and cabinets. These are by far the best slip covers I have ever experienced in my 30+ years of playing and touring. The Gig Bag was just the ticket. I'll be recommending you to all musicians I come in touch with but your covers will speak for them selves when they see them! ”
“Both the clamshell cover for the Landgraff head and the second padded cover for the Clark 2x12 arrived here yesterday. They both fit perfectly and as always, are beautiful work (I especially like the way you do the zippers on the clamshells, by the way, so you don't have to struggle at all with them around the bottom or anything)... Of course, you'll be hearing from me again (unless I'm "cured" of my compulsive acquisition of amplifiers.) ”