Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2019-06-25T19:40:07-07:00
“The Dumble cover is a perfect fit! Thanks for your diligence & patience in the multiple measurement updates. Next up for consideration is a Leslie model 145 cover. ”
“I just wanted to say THANK YOU SO MUCH for getting me the covers before last weeks gig! Perfect timing, and the fit-n-finish were fantastic. Your solid pricing and tremendous customer service means that I'll be back at some point! Hopefully sooner rather than later! ”
“The latest two amp covers arrived yesterday. They both fit perfectly, are exceptionally well made (as usual) and look great. Thanks again for such excellent service! ”
“cover is awesome! ”
“The covers arrived yesterday & I must say look very smart as well as fit perfectly. Thank you very much for your quick, kind & courteous service and I know just by looking at them that they will protect our equipment for a very long time. ”