Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2020-10-19T09:44:31-06:00
“Got my slip, and I FREAKIN LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!! Thanks- worth the wait!! ”
“It?s actually Brian here (Lesley?s husband) She has just arrived back home in Wellington and gave me my slip for my Mesa Boogie MK1 Reissue and it fits perfectly. The quality is amazing and I?m seriously considering one more for my Fender 68 Custom Vibrolux Combo. Thank you for all your help and kind communication. ”
“I just received my Milkmamn Half and Half cover and I couldn't be more pleased. The looks and the fit are superb and I couldn't ask for more. Thanks so much for such a quality product ”
“Got it - fits awesome! Thanks very much! ”
“Thought I'd take a moment to tell you that I just now tried your Studio Slips gig bag for my MarkBass CMD JP Players School combo amp and it fits perfectly! Excellent craftsmanship and quality! ”