Guarantee — Bags and covers are guaranteed to arrive as confirmed by the customer . If they do not arrive as confirmed, we will repair, replace or refund at no cost to you including standard shipping costs. We guarantee all materials for 5 years of normal wear, but your bag or cover should last much longer than that with normal use. Our zippers should handle road use with no problem. If your bag is slammed in the van door, or somehow crushed by force and it won’t glide, this is not considered normal wear and is not covered by our warranty. We will attempt to repair your bag or cover beyond the 5 years at cost with the customer paying shipping costs to and from our shop.
Dimensions must be verified by the customer, prior to construction of the product. Every online order is sent a confirmation letter within 2 working days, which includes the dimensions of the item ordered. Because email can get lost, we also notify the customer on the order receipt at the time of order to expect our confirmation letter and to contact us if it is not received within 2 working days. WE DO NOT BEGIN PRODUCTION UNTIL WE RECEIVE YOUR REPLY TO OUR CONFIRMATION LETTER VERIFYING OR CORRECTING DIMENSIONS.
Each and every cover and bag is custom made to order. We do not accept returns unless the error is ours.
Guarantee and Return PolicyAdministrator2020-10-19T09:44:31-06:00
“Once again a word of thanks for the 4th custom cover that you have made for me (it fits dead nuts, exact, right on the money as usual). Now I have to draw up the dimensions for the 5th custom cover that I need for my collection. Thank you much for these fantastic heavy duty covers. They are the absolute best...... ”
“Susan- Received my Dr Z head cover + my custom cover for my Stonage 2x12. Thanks for making such excellent products. Both head/cab look really cool in the brown covers. I'll definitely pass your info on to others as the best choice for amp covers. Thanks again ”
“Susan, I got my covers you made for me and they are perfect!!!, Thank you very much !!!!! and I will be telling all my friends about you, and will be ordering some more covers soon myself !!!! ”
“The covers arrived yesterday & I must say look very smart as well as fit perfectly. Thank you very much for your quick, kind & courteous service and I know just by looking at them that they will protect our equipment for a very long time. ”
“Just wanted to take the time to send you a couple pictures of the Speaker Dust Covers you made for me. They fit perfectly and look great! The delivery was prompt and I am pleased with everything; thank you for a quality product. ”